Privacy Policy

Last updated: 09/07/2026

Heath & Hounds respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, use our website, submit an enquiry, complete onboarding forms or use our dog daycare and home boarding services.

Heath & Hounds is a dog daycare and home boarding business based in Ellesmere Port, Cheshire.

For the purposes of data protection law, Heath & Hounds is the data controller for the personal information we collect and use.

1. Who we are

Business name: Heath & Hounds
Location: Ellesmere Port, Cheshire

2. What personal information we collect

We may collect and use the following information:

Owner information

  • name

  • address

  • email address

  • phone number

  • emergency contact details

  • enquiry details

  • booking and payment information

  • messages or correspondence you send to us

Dog information

  • dog’s name, breed, age and sex

  • routine, behaviour and temperament information

  • feeding instructions and dietary requirements

  • medical information, allergies and medication details

  • vet details

  • vaccination, flea and worming information

  • walking preferences and off-lead permissions

  • photo and update preferences

Website information

  • information submitted through website forms

  • basic website usage information, depending on Squarespace settings and cookies

  • information from messages sent through Instagram, WhatsApp, email or other contact methods

We only ask for information that is relevant to providing our services, responding to enquiries, managing bookings and keeping dogs safe and properly cared for.

3. How we collect personal information

We may collect personal information when you:

  • contact us through our website

  • submit an enquiry form

  • email, call, WhatsApp or message us

  • complete an onboarding form

  • provide dog care information

  • use our services

  • interact with us through Instagram or other social media platforms

Most of the information we collect is provided directly by you.

4. Why we use your information

We use personal information to:

  • respond to enquiries

  • manage bookings and availability

  • provide dog daycare and home boarding services

  • understand your dog’s routine, health, behaviour and care needs

  • contact you about your dog’s care

  • contact emergency contacts or veterinary professionals where necessary

  • manage owner onboarding and policy agreements

  • send updates, photos or care notes where agreed

  • keep business records

  • manage payments and invoices

  • comply with legal, insurance, licensing and safeguarding obligations

  • improve our website and services

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information.

We may use your information because:

  • Contract: we need it to provide services you have requested or to take steps before providing those services.

  • Legitimate interests: we need it to manage enquiries, bookings, customer communication, service records and the safe running of our business.

  • Legal obligation: we may need to keep certain records to comply with legal, licensing, insurance, accounting or regulatory requirements.

  • Consent: we may ask for your consent for specific things, such as using photos of your dog for marketing or social media.

Where we rely on consent, you can withdraw your consent at any time by contacting us.

6. Dog health and care information

Some information about your dog may include health-related details, such as medical conditions, allergies, medication, vaccination status or veterinary needs.

We collect this information so we can provide safe and appropriate care. We ask owners to keep this information accurate and up to date.

7. Photos and updates

We may take photos or videos of dogs in our care for owner updates, dog profiles, records or social media.

We will ask for permission before using photos or videos of your dog for marketing or public social media posts.

If you change your mind, you can contact us and ask us not to use your dog’s images going forward. Where possible, we will also remove images from our own platforms, although we may not be able to control content already shared or saved by others.

8. Who we share information with

We do not sell your personal information.

We may share relevant information with:

  • veterinary practices, where needed for your dog’s care or in an emergency

  • emergency contacts provided by you

  • payment or invoicing providers

  • website, form, email or hosting providers, including Squarespace

  • professional advisers such as accountants or insurers

  • licensing bodies, regulators or authorities where required

  • service providers who help us run the business

We only share information where necessary and appropriate.

9. How long we keep information

We keep personal information only for as long as necessary.

Enquiry information may be kept for a reasonable period so we can respond and manage follow-ups.

Client, dog care, booking, payment and policy records may be kept for longer where needed for business, legal, insurance, accounting or licensing purposes.

When information is no longer needed, we will delete it securely or anonymise it where appropriate.

10. How we keep information secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

This may include using password-protected systems, secure accounts, limited access to records and careful handling of paper or digital documents.

No online system can be guaranteed to be completely secure, but we aim to use appropriate safeguards for the type of information we hold.

11. Your data protection rights

Depending on the circumstances, you may have the right to:

  • ask for a copy of the personal information we hold about you

  • ask us to correct inaccurate information

  • ask us to delete your information

  • ask us to restrict how we use your information

  • object to certain uses of your information

  • withdraw consent where we rely on consent

  • ask for your information to be transferred where applicable

To make a request, contact us using the details above.

12. Cookies and website analytics

Our website is built using Squarespace. Squarespace may use cookies and similar technologies to help the website function, understand website traffic and improve services.

You can usually manage cookies through your browser settings. If we use optional marketing or analytics cookies, we will use Squarespace’s cookie tools where required.

13. Links to other websites

Our website may contain links to other websites or platforms, such as Instagram or WhatsApp. We are not responsible for the privacy practices of those websites or platforms. You should check their privacy policies before providing personal information to them.

14. Complaints

If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. The ICO provides guidance for individuals and organisations about privacy and data protection.

15. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.